Empathy, Observation, Insights

Design Thinkers need to acquire a sense of the feelings and emotions invovled in the context of a problem in order to be able to accurately pin-point the key areas their solutions would need to address. Our workshop encourages participants to go beyond the customary stakeholder and user requirements and into their psyche…

“What an interesting way of delivery using a fairy tale to link work life scenarios!”
Vincnesh Dhanapal, Senior Executive, National Council of Social Service

We customise learning activities to allow participants to understand the use of empathy, observation and insights to understand customer needs.

To read more about the two tools, go to Jack and The Mother.